I ordered something online for my partner who then bought it in store before I could tell him I'd already ordered it. I attempted to cancel the order before it was dispatched only to be informed it was not possible to cancel an online order. I went into the store to collect my item and was told it had not arrived. As I had made a specific trip to the store for collection I asked if it could be cancelled on my behalf and a full refund made. The store assistant advised me they do not do refunds in store - only store credit or exchange - and that I would have to return the unwanted item at my own cost. I asked whether this could be arranged without me having to make another trip into the store and was advised this was not possible. I am now in a position where I have to make a specific trip to collect an unwanted item, return it at my own cost despite the fact I attempted to cancel it before it had even been dispatched. The store assistants whilst polite were unhelpful, uninterested and dismissive of my predicament and stated they work on a different system therefore have no ability to manage such situations. This is appalling and as a consequence I will never shop at sports direct again and will be sure to tell people about the poor customer experience I have had due to the fact your systems are clearly so incompatible they are incapable of managing customer requirements. Clearly the system is set up to benefit sports direct rather than their customers.