This 'company' is beyond a joke. I know most of you will not wish to read such a lengthy review however I feel that the length itself even without any idea of context should hopefully more than put off any prospective purchasers as I cannot stress enough how much this company deserves to go under administration. In my first order, placed 20 Mar '21, I wanted a pair of grey trainers, I also purchased two further items not relevant to this case, however I received an incorrect item. It was a white pair of the same model. They had been previously worn too, stained soles and the like. They had arrived inside a box that's label said grey/grey; the invoice said grey/grey. Yet I received a pair of dirty white trainers where the inside of the box contained mud and the paper packaging was not folded over nicely as a new pair should. I proceeded to contact CS complaining that I was in no way anticipating the arrival of 'seconds' in an attempt to return this unwanted item. Having paid with a gift card there was no way I could order a new pair whilst awaiting my refund without being left with the gift card still unused. I simply wanted them to reserve one copy of the item as stock was running low whilst I was waiting their confirmation of the return. This was not possible of course. Naturally they appeared much less interested in my case at first given that they knew they could not lose any money to me, with the refund not proposed in cash. To this day I have still proved unable to receive the item herein due to their stubborn lack of communication skills. They subsequently requested I order a new item, an inferior item none the less due to the unavailability of the desired item with them expecting me to pay a second delivery charge! It was only 6 days and many emails later I was able to receive a free next day delivery code for my replacement order. At least this is something I thought on the contrary they couldn't even deliver next day as promised, it arrived three days later. I was in no way compensated for my time or the lack of desired item. Having received my second delivery including 5 3pk DKNY t-shirt I was extremely dissatisfied with the quality. I emailed CS again to no avail stating that 'I have worn one of the T shirts only once then washed it at 30 degrees cold wash, as I wash all my cotton, they have shrunk massively despite the label saying they can be washed up to 40.' This is where I apparently became inadequate in the field of laundry for Tom at CS advanced with the accusation 'it is not unfair to assume that you may not have washed the DKNY shirt in question correctly... it may be prone to changing in size and shape when wet.' It is not unfair to assume therefore that whenever you buy anything from Sports Direct. you have to make allowances that the item may or may not adjust anywhere up to and including 100%. Fast forward to today, four weeks later, I have to chase them down again with yet another email asking why they are yet to respond. In summary, I have not received the item I wanted, more than 8 weeks has passed, I am still unsatisfied with my order. I would not recommend this company to my worst enemy. They called me a liar, unable to do my own laundry, there was never an ounce of sympathy shown. It was like communicating with robots programmed to ignore any issues their only suggestions be that you finance more delivery charges to resolve issues that apparently don't exist I have never felt compelled to leave a review before however their pathetic excuse of a response does not in anyway make up for anything. On a more humorous note. I have received more than a dozen emails asking me to review the company but also individual employees at CS. Congratulations Mr Ashley, your persistence has paid off; here is your review.