I went to your Farnborough store today with my 2 grandsons in a double buggy only to see the lift out of order!!! I asked a young lad if he’d go up and ask a member of staff to come and see me. About 2 minutes later a young assistant came to see me. I asked if she could get me a certain England top for my 2 year old grandson. She came back saying they don’t have them in stock but something similar was available but age 3/4! I asked if she could bring it down to show me, which she did. I then asked if i gave her the money if she’d go and pay for it for me, which she happily did. I can’t thank her enough. She kept going up and down to make sure i got what i wanted. Thank you very much to the young girl (i should have got her name). Its people like her who should get recognised for their hard work.