I ordered trainers for my daughter going back to school.
She was so excited about them, but SD left us extremely disappointed.
The first pair arrived, just a bit too little, so I got them exchanged.
The second pair were filthy! Clearly worn with food stains on them.
Customer service was very poor. I couldn't speak to anyone directly over the phone as I had hoped, but I couldn't.
Therefore emails were exchanged asking for the same info over again and again.
No one could offer me a decent solution. I just wanted an exchange, but my only options were (how insulting is this..) £5 off the shoes!!! (Errrrr...no thanks! How about a clean pair??) OR a refund.
No exchange was offered and now I'm back at the drawing board in regards to shoes. It took us a long time to decide on these.
Never again SD.
The worst customer care.
Reminds me of the bad sellers on eBay who offer you a tiny bit of money back for a faulty item.
Down right awful.
3 years ago
Sports Direct has a
3.7
average rating
from
746,356
reviews
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