I ordered two packs of trainer socks (along with other items) They were offering the choice of white ones, black ones or pastel ones. I chose the pastel socks and bought two packs. When my order arrived I found I'd been sent one pack of the white ones, and one pack of grey ones with different colours on the toes and heels (these ones aren't even on the website anywhere!) I contacted customer services who said that I had been sent the correct items(!!!) as there is a sentence at the bottom of the description that says "The colour you receive may vary from the image shown" - my problem with this is twofold, firstly, it's in small writing at the very bottom of the description, and who reads the whole of the description for something like these socks - you can see what they look like, you choose what colour you want, then you buy them. Secondly, if you have three colour options and you click on one to buy that colour (pastels) - who in their right mind thinks that the colour they are going to get might be one of the other colour options being offered that's completely different to the one they've chosen - it just doesn't make sense. Obviously, they are too low a value item to spend money returning them, and with their response being that they sent the correct socks(?!?!) you wouldn't be guaranteed to get the colour you choose to buy even if you ordered them again. On reading the reviews I can see that this has happened to a lot of customers - it's quite frankly an absolutely ridiculous policy, that really isn't going to inspire loyalty in their customers. This experience has shown me that you can't trust this company - buying a specific colour, then being told that being sent colours completely different to the ones you ordered is correct - shows their level of care and customer service - I certainly won't be buying from them again.