Great shoes, this would have been our second pair because the others are well loved and need replacing. Arrived really quickly, faster than expected delivery date. However inner seam on the shoe was folded down and it was really uncomfortable. I sent an email stating shoe was faulty and they responded asking for a photo. Very difficult taking a photo of the inside of a black trainer. To verify they were faulty I took the shoes to store, they couldn't help and said faulty goods have to be returned via post. So needed to return them and pay another set of postage. Returns form on the website doesn't work. Plus due to time frame needed to order another pair rather than wait for an exchange and pay next day delivery postage. The shoe is great, the service especially for faulty goods is poor.