you think that after having a terrible experience the first time one will not try a second. Well lets see how many times can one be disappointed and angry with a company (2 out of 2 is the score for me so far) Long story sort. Done an order 13/09/21 with next day delivery. Parcel did not arrived next day, or day after or day after that either. A week later I contacted sportdirect with their chat system since no telephone line there anymore, and ask for my package. Been told they will talk with the courier about it. A week after that (today 27/09/21) i tried again to contact with their chat. i got no different answer that week ago. Obvious they told me that they will do something for the package but there was no update. So i asked kindly for a refund. It is 2 weeks that i have done the order, it feels like a month, and i feel i will never receive it. The chat person told me no refund can be processed at the moment, but after they do thee talk can take another 5 days to have an update. I asked again kindly for a copy of a policy that protects me as a customer in cases like this. I have not received the item. The refund period is 28 days, and i honestly i see this window closing. I got no answer to that either, even when i (again kindly) offered a day for them to find the policy. It honestly does not seem different experience than ordering from wish.com you place your order and wait a month with the hope you will receive something and not got scammed..