If I could rate sportsdirect 0 stars I would. I am tired of the poor customer service and poor company policies. Sportsdirect do not care acout their customers. They do the worse job they can and seem proud of it. I ordered 3 trainers for someone, 1 of the trainers were on pre-order and I was ok with that because the two I ordered were in stock. All other sensible company would mail the order that is available and when the pre-order comes in stock then mail that to the customer. Even to hold the 2 available order until the pre-order is available as a basic efficiency operation. But since no one at Sportdirect care about the customer no such basic procedure is in place. What did they do? They held my orders for almost a month. Then after, I receive a notification that my order was picked up to be delivered. Then I received an email say one of the trainers that was available in the beginning of my order was not available when they decided to finally ship the item I paid for already. Apparently it is a policy to hold available good until they are no longer in stock just to ensure we give the worse service and the operate at their worse. I am very angry as I need them for a project and I was already waiting for weeks. I wont be shopping with sportsdirect because of their ridiculous policy against good customer service. There online chat service is useless just replace it an automated response because that is basically what it is.. Just no regard for customers.