I purchased trainers for my husband for Christmas but they did not fit and were not his style. It was very difficult to arrange a refund or exchange and I found the process unhelpful and hostile. There was no option to return or exchange the item in store and the only option was to post back at my own cost via Royal Mail. I have given 2 stars because the item did arrive on time in good condition. My advice to others is DO NOT PURCHASE GIFTS ONLINE from Sports Direct because the process for online returns is unreasonable and there is a high chance that a gift recipient will want to exchange/return-especially with items of footwear or clothing that may not fit.