They didn't deliver a number of items they said they would before Xmas. The items also arrived poorly packaged. I attempted to contact the company for a complete refund of the delivery charges given they completely failed to deliver it before Xmas. This took multiple emails for a simple request. Basically they would only refund me the additional amount of the difference between standard delivery and express delivery. Given the order was made during their Xmas sale period and they allegedly promised delivery the next day before their own cut off time I was let down badly. Had I known this I would have gone elsewhere and ordered with someone that keeps their promises and has integrity. I've had issues with this company before and won't be using them again.