The ‘Ryan Air’ of the clothing world… orders are slow to be dispatched despite the fact you must pay £5 for delivery. Customer service is basically non-existent. No telephone number to call and the web chat is just a useless robot. I wanted to change the delivery address on an order that has not been dispatched and the big standard message on their website is ‘it’s not possible’. A day later, my order has still not been picked so why can I not change the delivery address? Inflexible, non-customer focussed. Hate paying for delivery and returns - you even pay to deliver to the store and collect yourself. Won’t use SportsDirect again.