Ordered few products on Black Friday and order was processing but never got to shipped stage. When contacting customers care, I was told my parcel was lost by courier (ordered for collection in local sports direct - payable feature by the way). But how could it be lost if not shipped I don't know. Then I was told one of the items is not in stock anymore so can't get it. Yet, I found those shoes still on the website and in my size and in stock but under new product code. How convenient! Different price tag etc. Customer care replies are slow, can't speak to real person on the phone or through chat, every time you send email different person deals with you and you end up repeatedly saying same things. 3 weeks since the order and not resolved. You wouldn't get that with any respectable online branded shop. Won't buy from them again! And nobody even cares really. You are treated just like nothing has happened. Like this would be normal that people order stuff and may wait weeks not receiving it. Bad experience - Please be mindful when buying from SportsDirect.