On the 4th November I bought online on your website an item and i still didn't received the item or either the money, your customer service bounced me from one operator to another without any solution. One shop assistant told me they started the process for the refund, but nothing. I think how you handled the case is not professional at all and shows the poor quality and attention to the customer needs. One operator of the customer service told me they have to check with the delivery company where the package is, I think this are internal problem and they must to be solved between your company and the delivery company, it's not my business, I payed for a item and if I'm not satisfied, or in my case, because I didn't received the item, I want my money back, this is the ABC of the sale process.