I paid the high price of £9.99 for Next Day Delivery for some urgent items. I received an email mid-day on the day the package was supposed to be delivered saying there was a delay and the entire package hadn't yet been processed. The support team offered a next day delivery code off my next order. I responded that this was not acceptable and I would not pay £9.99 for a service that was not delivered. I went on the online chat in order to speak to someone immediately about canceling my whole order as the delivery was time sensitive. The online bot took me to a human and then after less than 30 seconds (before I could even finish writing one sentence about my delayed order) the human support canceled the chat bot and kicked me out of the conversation. This is really terrible customer service. Do not offer services you can not fulfill. Do not ask customers to pay for services you do not fulfill. I should have been given options as to how I wanted my order handled. I should have been automatically refunded £9.99 and given free fastest delivery possible. I've only ordered from Sports Direct a number of times but I've never had a good experience.