In the physical stores, they don't refund if something doesn't fit and is returned promptly in perfect condition. I've looked into the law on this and they are absolutely within their rights (there's more rights if you purchase on-line). This rather begs the question why bother going into the physical store if there is less convenience. Sports Direct have a fairly bad reputation for the way they treat their staff and it looks like this extends to their customers too. I WILL BE darkening their door again in order to spend the £53 voucher I have been forced to have, but NEVER AGAIN AFTER THAT. I am also hoping that this, with the other review will cost SD at least £53 in lost sales........ Avoid at all costs!!!