I ordered two pairs of khaki coloured trousers but received green trousers with labels on that said khaki.
When I asked customer service if you do indeed sell the khaki colour clearly shown on your online listing (I needed to know this so I could decide if I needed a return or replacement), I was told no it couldn't be guaranteed I'd receive any item I ordered owing to picking errors. My question was ignored!
I asked what the complains procedure is, as I wanted to make a formal complaint about this. This question was also ignored.
The entire returns process was traumatic and I had to wait many days for responses to every message.
I have sent off my return but received no indication of when I'll receive my refund.
As a result of this experience, as things stand, I will never again order from sports direct.
1 year ago
Sports Direct has a
3.7
average rating
from
746,327
reviews
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