I placed an online order including a top in size 16. They had a system error which meant they sent out a 20-22. I contacted them and they wouldn’t send a free returns label or send out the item id actually paid for as the order confirmation said 20-22, however in my online account it clearly showed the size 16. As I didn’t want to pay to return the wrong item, I had to go into a store and could then only get a credit note, even though it was their fault. I tried ordering it again, incurring another delivery charge & again the same system error. Customer service said they couldn’t amend an order already placed, though that’s what their system had done to both my orders. Over 20 messages from me about the 2 orders, in the end I cancelled the second order rather than go through the cycle of having to return at my expense the faulty item due to their system error. Totally useless, don’t understand the issues, inconsistencies between staff members as to what they can and can’t do, had to keep re-iterating the issues. Not goodwill voucher given. Huge waste of time & money.