On 04.05.24 purchased Adidas Run Falcon for my son. After two weeks noticed that rubber peeling up from the toe and took them back to the store as for me it is manufactures fault. I have been advised by sportsdirect staff that they cannot exchange them due to wear and tear. Just over two weeks old Adidas trainers start falling apart- wear and tear? They also mentioned that I could be because our son wearing them to PE, I wasn't aware that we cannot wear them at all, especially to PE. I was under impression that trainers made for training. I cannot afford buy Adidas trainers worth £42.50 every 2-3 weeks, but sportsdirect team couldn't be of help at all. I have been also advised to contact Adidas, but I bought this pair from Sportsdirect, not Adidas store. On top of that, the reason why we choose exactly this make and model, as our son already had them last year and we just wanted to get one size bigger as his feet still growing. Well done Sportsdirect!
An update: I contacted Adidas directly and they told me that this has to be dealt by Sportdirects as this product was sold by them. Adidas cannot be of help with 3rd parties.
I had a pleasure contacting Sportsdirect via email - also quite interesting experience. I have asked several questions and none of them were answered. All the time advising me to try take them back to the store. To TRY - this is the keyword.
Seems like I have to seek for legal advice.
6 months ago
Sports Direct has a
3.7
average rating
from
746,327
reviews
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