I included photos (I purchased the olive green hat from Sportsman’s Guide) because I wanted possible customers to see how absurd the explanation was for why this vendor didn't pay for return shipping nor exchange this hat. As you can see, I already have 3 sherpa hats and I've had 2 others that aren't in the photos. 30 minutes after I received the hat, I opened and saw how 1) loose fur filled the plastic bag it came in and 2) that any time I touched fur on the hat, it came off. I then contacted this vendor to ask if an exchange can be made and I provided the reason and photos as I was informed on a service chat that the only way I could receive free return shipping was if I could show the product is defective. The email reply from Sportsman’s Guide was that "this looks like there may have been some bad tanning."... BAD TANNING. He also asked if I would like to keep the hat with a $10 returned to me. No, I want a better quality hat. Anyone looking at the photos can see the hat is shedding fur. That was the main reason for including the other hats for comparison. And I've had the black hat for over 2 years. So I sent the hat back, only to see they're charging me for the shipping, which they're taking from the refund. I hate to make the hat look bad in the review because overall, the hats are very good quality. Again, I've purchased 5. It's just this one didn't meet quality expectations and was followed by worse customer service. I will NEVER purchase or advise anyone to purchase anything from this company. They don't hold themselves accountable for the products they send to customers.