They pretty much force you to buy their "Buyer's Club" membership. AND THEN the membership is supposed to offer free shipping on everything - EXCEPT in ALASKA, and that was not obvious, or pointed out - I LIVE IN AK!!! OK - whatever. Dealt with the shipping thing. Then I returned the defective truck tent we purchased. Leaked water, pole snapped during set up . . . They threatened to charge me return shipping, AND NO REFUND - IF THEY FOUND THE TENT TO BE ACCEPTABLE. I was happy they didn't try that BS, because I would have drove there from AK and handled it. SO . . . NOW - they charged my card, without authorization, for their 'Buyer's Club" fees. $49.99 and screwed up my "bills" account, and my other automatic payments. When I expressed that this is horrible business practice, CS REP - Kathy said "YOU JUST DIDN'T READ THE AGREEMENT" And while YES, I was mad on the phone, she was just horribly unprofessional. Nasty and talking over me about the "agreement" and “read the whole thing” - then yells "I GOT YOU! 3-5 business days you'll get your refund . . .” So help me if she decides to be vengeful and not process it. I will dispute this transaction with the EVERYONE I can! I will open a BBB complaint, and a consumer advocacy complaint - Because it looks to me like this company peddles in defective gear, and unauthorized charges on the REGULAR. Read the other reviews . . . I was appalled and wished I had read them prior to ordering a damn truck tent from them. HORRIBLE CUSTOMER SERVICE. HORRIBLE PRODUCT. PREDATORY BUSINESS PRACTICES. This company will NEVER get anyone from my family/friends as customers again - If I can help it! I could have chose another company. And next time, I will research said company. But you never expect a company to make you jump through SOOOO MANY HOOPS when you first peruse their site. I thought - since I had heard their name before, hubby was familiar with them, they would be ok to order from. BUT . . . This company is SHADY AF!!! BUYER BEWARE!