BOLDERTON 18 2 MAN LADDER TREE STAND WITH GRIZZLY GRIP SAFETY SYSTEM Bolderton 18 2 Man Ladder Tree Stand with Grizzly Grip Safety System Stand o'k but TERRIBLE customer service. For Sportsmans Guide..great company, usually! As for the stand itself it's a very well built, comfortable stand, wouyld give it 4-5 stars but...when I opened box I discovered the bag holding nuts and bolts had been opened. I should of re-boxed it and sent it back then and there. It was a re-stock item, NEVER accept a restock item from SG as they obviously do not check for broken or missing parts.....BAD! DOZENS of nuts-bolts, way to many to count. As i was half way through assembly I discovered LOTS of nuts and bolts missing, no problem go to hardware store and bought replacements.SEVERAL hrs later I discovered 4 missing parts. 2-shooting rail supports, 1-missing cup holder, 1- missing accessory hook. Call SG girl said they would re-ship, i refused as I had 5-6 hrs in assembly and wasn't going thru that again. She politely gave me manufactures # as they would send replacement parts. I called and recording said go to web page and fill out a form...good bye! Of coarse this was Sat so had to wait till Mon for reply. Looking back it took 9 e-mails to-from manufacturer asking the SAME question. I finally accused them of giving me the run around as EVERY question was answered in orrigional form submitted.They asked for phone # but refused to call. finally 4 days later (thurs) they reach a point saying parts were shipped, I hope so as a week as gone and no parts, no way to track no nothing! Sent complaint to SG saying pic showed 2 hooks and 2 cup holders but stand only comes with one each. Also suggested checking out re-stock items before they are re-stocked. I mean parts bag opened.....come on! SG replied they would respond in 32 hrs!!! GIVE ME A BREAK! Finally 32 hrs later SG replies how sorry they are and to let them know if they can be of any assistance acquiring my missing parts!!! They call that "customer service"? it was nothing but a form letter!! Started this review with 3 stars, i'm so upset I'm changing to two because of no customer service and false advertising showing 2 cup holders and stand come with one. I've spent several hundred dollard at SG in 3 yrs but wont spen any more on tree stands.