I would have given 5 stars due to the volume of information on the site, ease of ordering and clear, searchable products online catalog. However, the shipping and handling was quite unsatisfactory. Two of the three items I ordered were late and the packaging was damaged. It looked as if the carrier had to do repairs to the packaging so that items did fall apart and out. Additionally, it required me to call you to check on progress and have a conversation about re-routing from another warehouse on the east coast (I am in AZ) after items were already days late.