1) Proactively kept me up to regularly about order status (although only by email). 2) Phone support not available even during documented in business hours. 3) Unfortunately, I could have gotten the same item for $8 less and it would have arrive 8 days earlier. It just the other online supplier did not have the item in stock at the time I ordered from you and it subsequently became available from the other online supplier two days later. I wanted to support your smaller company, but it would be hard in the future with price and time to delivery more. Also return policy more expensive going with your company as I wouldn't have to pay return shipping fee with other company. 4) As of now, I have not receive my other from you (scheduled to arrive July 6, 2020). I would have received the item on June 28, 2020 from the other online company and would have ordered it June 22, 2020.