I bought Milk Thistle and used one bottle which was milky brown color, I have since found out that it should be a dark brown color. Ok, so I bought a second bottle, which was clear yellow liquid and I called your customer service line to inquire about it. This was on January 21st. They could not just make a phone call, they wanted lot numbers and barcode numbers and would email the vendor and get back to me.
I went into the store in the meantime and the guy working made a phone call, told me that it varies in color and should be ok. I am still waiting to hear back from customer service, so I called today and was told they emailed the vendor a couple days ago and should have an answer back in a few days. Even if it comes back that it is indeed ok and varies in color, I will never buy this product again from Sprouts due to customer service not being able to answer me for a month.
This is not the fault of the people answering the phones as they are just doing their jobs as told to do, everyone was polite and apologetic. This is on the company.
I gave 5 star review for the customer service people only. The one star review is for the company, it's 2025, make a phone call and get an answer, don't make customers wait for a month.
2 days ago
Sprouts Farmers Market has a
2.3
average rating
from
241
reviews
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