Subject – 03-18-2025: Formal Complaint Regarding Unfulfilled Delivery of Swap Chess Board Dear Atur Mehta, Bhavya Gohil, and the InfiVention Technologies & Miko.ai Team, I am writing to formally express my extreme frustration and dissatisfaction with the ongoing lack of transparency, accountability, and proper communication from your organisation regarding my Square Off Neo Swap Chess Board. For years, I have been subjected to repeated delays, vague promises, and a complete absence of a concrete delivery timeline. Once again, I have been informed that the product is still in the manufacturing phase, yet no clear schedule has been provided. Your standard response—"We’ll get back to you as soon as the product is back in stock"—is simply unacceptable, particularly given the excessive delays and lack of proactive updates from your customer support team. Let me be absolutely clear: This is not how a professional company treats its customers. A purchase agreement is a two-way commitment. When I placed my order and made payment in good faith, I expected your organisation to honour its obligations and deliver the product within a reasonable timeframe. However, your repeated failure to do so, coupled with your evasive responses, indicates a serious lack of integrity and accountability. Furthermore, it is completely unacceptable that other backers have received their products while I am still waiting. This raises serious concerns about how you prioritise customer orders and whether my order has been deliberately neglected. My Final Request: I demand a clear, immediate response with the following: 1. A firm and specific delivery date for my Swap Chess Board—no more vague responses. 2. A written guarantee that my product will be delivered without further delays or hidden charges. 3. Transparency on why my order has been delayed for so long while others have already received theirs. If I do not receive a definitive resolution to this matter, I will have no choice but to escalate my complaint through multiple avenues: • Public exposure of your broken commitments on social media, customer forums, and sales platforms. • Direct complaints on Kickstarter and crowdfunding platforms where other backers have faced similar issues. • Legal action against your organisation for failure to fulfil your contractual obligations. • Mobilisation of affected customers to initiate collective action against your company. At this moment, I am actively collecting documentation and customer testimonies to validate the necessary legal steps. This is your final opportunity to demonstrate that you value your backers and intend to fulfil your commitments. I expect a serious and immediate resolution. No more excuses. No more delays. I will not tolerate further negligence. I hope you take this matter with the urgency and professionalism it demands.