“Subject – 03-18-2025: Formal Complaint Regarding Unfulfilled Delivery of Swap Chess Board
Dear Atur Mehta, Bhavya Gohil, and the InfiVention Technologies & Miko.ai Team,
I am writing to formally express my extreme frustration and dissatisfaction with the ongoing lack of transparency, accountability, and proper communication from your organisation regarding my Square Off Neo Swap Chess Board.
For years, I have been subjected to repeated delays, vague promises, and a complete absence of a concrete delivery timeline. Once again, I have been informed that the product is still in the manufacturing phase, yet no clear schedule has been provided. Your standard response—"We’ll get back to you as soon as the product is back in stock"—is simply unacceptable, particularly given the excessive delays and lack of proactive updates from your customer support team.
Let me be absolutely clear: This is not how a professional company treats its customers. A purchase agreement is a two-way commitment. When I placed my order and made payment in good faith, I expected your organisation to honour its obligations and deliver the product within a reasonable timeframe. However, your repeated failure to do so, coupled with your evasive responses, indicates a serious lack of integrity and accountability.
Furthermore, it is completely unacceptable that other backers have received their products while I am still waiting. This raises serious concerns about how you prioritise customer orders and whether my order has been deliberately neglected.
My Final Request:
I demand a clear, immediate response with the following:
1. A firm and specific delivery date for my Swap Chess Board—no more vague responses.
2. A written guarantee that my product will be delivered without further delays or hidden charges.
3. Transparency on why my order has been delayed for so long while others have already received theirs.
If I do not receive a definitive resolution to this matter, I will have no choice but to escalate my complaint through multiple avenues:
• Public exposure of your broken commitments on social media, customer forums, and sales platforms.
• Direct complaints on Kickstarter and crowdfunding platforms where other backers have faced similar issues.
• Legal action against your organisation for failure to fulfil your contractual obligations.
• Mobilisation of affected customers to initiate collective action against your company.
At this moment, I am actively collecting documentation and customer testimonies to validate the necessary legal steps. This is your final opportunity to demonstrate that you value your backers and intend to fulfil your commitments.
I expect a serious and immediate resolution. No more excuses. No more delays. I will not tolerate further negligence.
I hope you take this matter with the urgency and professionalism it demands.”
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“They won’t give you refund or give you what you order until you reach out to AixaLtd. com , I got frustrated and file a complaint to AixaLtd. c o m and all my money came back to me with their help”
“Ordered Square Off Swap from official website in August 2023. It was supposed to be delivered by end of November 2023. Nothing was sent. I contacted them in December 2023 and asked for the immediate shipping or refund, they didn't even bother replying nor refunding. It's April 2024 now. Couple of months ago they changed the status to "shipped - awaiting tracking details" but nothing was ever shipped, no one is replying to mails and I'm at the loss of €339. I'm just a small drop of water in the ocean, they did the same to many people on their Kickstarter who are waiting for non-existing products for many years.”
“I purchased the squareoff pro board 3 months ago. After delaying the delivery date 2 times, i claim the full money refund. 3 mails so far in 2 weeks, and no moreresponses.
Someone had to stop this scam on the Internet.”
“I ordered two SWAPS in March of last year and have not received them by any of the extended dates promise to me and now my order won’t show up on their website and I’m not being responded to.”
“Horrible service. I placed my order on November 2022 and I'm still waiting 13 months later. I've attempted to contact support several times, no response for months.”
“We have been waiting over a year for the Chess board. Emails promise delivery and then change it to a later date when I email again. They have not answered my request for a refund”
“I hope through this each and everyone interested in buying this board gets aware of the scam they have been running all this while with having taken the money from various people over a year and not delivering the product not replying to mails and to top it all they have slyly shut their Mumbai office without any notice kindly Google the Square off scam to see the number of complaints”
“Scacchiera ordinata a gennaio 2023, ad oggi, ottobre, non è ancora arrivata. Non rispondono nemmeno più alle email. Provvederò a fare denuncia per truffa”
“At squareoffnow.com I bought a set of wooden pieces and a leather bag for my board. This was in July 2023. In August 2023 I sent an email to ask why it was taking so long, in response they told me that the estimated shipping date is November 2023 and in case of any problem, they will give me another shipping date. Don't buy from squareoffnow.com scam”
“Horrible experience, Ordered a grand Kingdom set. It wasn't shipped after three weeks. I contacted them multiple times through their online chat(they don't have a phone number) and every time they said they would contact me, but they never did. They are scammers; do not do business with this company.”
“I purchased a board ($419!!!) For my husband end of April 2023. Gave it to him father's day June 2023) and it's never worked properly. We have contacted them through chat and email at least 6 times with no follow through. Everytime, they say that they will be in contact within 24 hours and no one ever does. I need my money back. The board is useless, constant connection issues, stops mid game, the inside mechanism suddenly jolts and knocks pieces on the floor. It's a mess. Haven't been able to complete one game.”
“Ordered 2 pcs. of SWAP chessboard from this company and paid $574.27 in 09/11/2021!!!
I've been sending messages to customer service (because there's no customer phone number) lot of times. I was informed all the time about the delay... delay...
I asked a refund, but they do not offer any refunds. DO NOT BUY FROM THIS COMPANY.”
“Unresponsive Customer Service. Beware.
Ordered a chessboard from this company and paid $369.00 for not only the chessboard, but for a chessboard sleeve. I've received the chessboard, but not the sleeve. I've been sending messages to customer service (because there's no customer phone number), and have not received a single response back to any of my inquiries. I would not recommend buying ANYTHING from this company as they are not likely to answer any questions if you have problems with your order. If anyone is reading this my order #230530769. Still waiting for my chessboard sleeve. Will likely never get it.”
“If I can remove the 1 star and give this company a 0/5, I would. I ordered 2 boards on April 2022. It was delayed twice, once in August 2022 and then pushed to March 2023. I contacted the company earlier this week just to be informed it will be delayed again till July 2023. (By the way, they will not proactively contact you on the deliveries being delayed). They do not offer any refunds. DO NOT BUY FROM THIS COMPANY.”
