Please avoid this company . It has been a nightmare and so stressful . Have called numerous times and wait for hours for response . Have sent complaint mails and no response now going to ombudsman. They are cute you charging my husband for electricity in a flat he does not live in as they put the wrong number of apartment I. The block we moved into .so we are paying for the flag we live in and the one they set up incorrectly despite them acknowledging their mistake . So they are knowingly trying to extort money rather than refunding as they promised . They are committing fraud . They also got my personal details and have sent me a keyed despite me never sharing my data so a GDPR breach as well . You are a joke see the in court for fraud and breach of personal data. Please please do not use this company .