We were told by our boiler engineer that gas had stopped coming into the meter! we tried the emergency number as my wife is disabled and we had been without heat and hot water for 3 days. After explaining we were told the number only dealt with pay as you go and not emergencies! tried three times and spoke to 3 people, left hanging on for ages, total time for the call was 40mins, this was really unacceptable and very stressful indeed. Turned out the battery had expired in the meter and the meter did not communicate that fact! Would not recommend this company customer service is shocking.