Had a smart meter fitted last year, we built up a nice amount of credit by being extra savvy with heating and hot water. Had £400 in credit, filled in the moving home section and suddenly the page refreshed after and our credit was £79. £321 charge for no reason and no evidence of the charge at all! Tried calling and got hung up on after being on hold for 55 minutes. I will be taking legal action against this company
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