Horrible experience. It started with booking in for a smart meter. Guy called in the morning and tried to come earlier than the appointment booked, we explained we couldn’t do this as my partner was working and the electric needed to be turned off. The guy then tried to make us feel bad and explained he didn’t want to come because he had to travel somewhere else in the afternoon. We told him he needed to stick to the original time as we could not change. He decided to never turn up. We tried to contact SSE about this who told us we wouldn’t be able to get another appointment for another month and would have to book another half day off of work. We told them this was not acceptable and we wanted to raise a complaint as the excuse for not turning up to the appointment was for “covid reasons” which was just pure lies. They then passed us through to different departments which told us we had been passed through to the wrong departments. We were on the phone for 2 hours trying to find someone to help. They then said we would get a call back the next day which never came. We then callled again and they said a manager wasn’t available but we would get a call back before the end of the day which again never happened. Next time we called they told us the complaint had been closed and resolved without us knowing. We have now opened the case again and expected a call back today which still hasn’t happened. We’ve spent so much time trying to get out of a contract penalty free due to the awful service provided. Never been with a company so unorganised and useless