Similar to other reviewers on here, if there was a zero stars options I'd opt for that. On moving into our flat in June 2018, our letting agent told us were switched to Octopus Energy for gas and electricity. A year later SSE took aggressive delight in informing us our gas account hadn't been changed over and we were being supplied by SSE and owed money to them. After an arduous complaint saga back and forth via email, SSE sent a warrant officer and two engineers to install a pay as you go meter. We had to pay minimum £10 per week to clear a £510, over and above what we'd paid to Octopus. SSE charged us £38.00 for a locksmith entry which wasn't required and to explain this was torture. Not able to open an account online, not able to talk to someone after 45 minutes waiting on the phone, honestly I recorded 10 different occasions were we received aggressive / late / irrelevant correspondence in regrard to issues with them. Luckily, we've paid the debt to them now and switched our gas account pronto. Shysters SSE, pure and simple, AVOID at all costs.