Grab yourself a coffee. without a shadow of a doubt e worst company I have EVER experienced in my entire life. Firstly, the way their tariffs work are UTTERLY BIZARRE and of course, all aimed at getting as much money as they possibly can (PLEASE take the time to look at how their tariffs work to save yourself the stress of dealing with these people ) . Their staff are quite simply - shocking ! They will try force feed you “deals” ( they all go on training to learn basic sales pitches) but if your smart enough to see through this and actually ask for a breakdown of your bill - wow ! They get VERY angry. I had one call handler get VERY and abrupt with me only to call back saying ‘sorry but i’m not normally like that’. They now fast track you through to Cape town in South Africa - Good luck in getting any issues resolved with this. They will also “estimate” bills that are WILDLY inflated. And they always “recommend” increasing direct debits to cover you in the colder months. I strongly recommend staying well clear of this awful company like your life depended on it.