I didn’t even want to leave 1 star because service really is that poor! Absolutely disgusting service. My partner is a carer, I am autistic and my daughter is under 2. They have left us without electricity due to their incompetence. Either their staff need training on how to use a switchboard or their system is seriously flawed. We have spent hours on the phone today trying to speak to someone but every time we get through to an actual human they have to ‘transfer us’ to someone else. However, their version of this is either hanging up or sending us back to the main menu. Our prepayment meter was supposed to change over to a credit meter on the 16th, which was five days ago. We phoned on the 17th and actually managed to speak to someone! They told us that we should give it a ‘few more days and see what happens’. Is that how a business should treat appointments? We waited a few more days and it still didn’t change over. As a result we now have 7p left on our meter until their engineers decide they can be bothered to click a button. We have not been given another appointment. My partner was supposed to get a call back from the escalation team within the hour today regarding this. However that was three hours ago and they now close in 15 minutes. I doubt we’ll receive the call. This is appalling and absolutely disgusting. We’re now logging everything in preparation to complain through the ombudsman services. We do not have the funds to pay for electric upfront hence why we wanted a credit meter to pay as soon as we get paid. My autism means I struggle with budgeting. We have no money and no electric. Great job SSE! Superb service. We’ll be switching as soon as we can and I cannot wait.