Absolutely terrible. Ignored or told that they have done something I haven't asked. Went to ombudsman and accepted proposal from SSE but SSE are still not fulfilling their proposal. They gave me £60 refund for what I had overpaid but I didn't ask for it. I wanted it left in credit on my electric. Well I haven't received it in my bank account . . . So I wanted and still want the £60 goodwill payment promised. I want to leave SSE free with no extra payments . . They have caused me 4 months of grief and I am extremely ill with diseases and conditions that kill.