I rang the priority services number at SSE about an issue i had with an estimated bill. It’s the first time ever in 9 years my bill was estimated, as i have always given regular meter readings, however due to an emergency/circumstances beyond my control, i could not send the meter reading this time. The woman i spoke to was rude and kept interrupting me, then she went on to insist that i MUST have a smart meter installed. I declined politely saying i had a tumour near brain and consultant at hospital advises against smart meter currently (any time smart meters have been recommended before and i declined, staff have been understanding and did not force the issue) but this woman actually LAUGHED. I could not believe it, i asked what she found funny? She was too busy laughing to answer! this is outrageous from a staff member, especially from the priority services number at SSE, where they say their staff are friendly and helpful! Helpful? The woman could not help a constipated cow to take a laxative.