SSE been harassing me now for 9 months with letters headlined - "Final reminders to submit meter readings" or something like that, as it turned out my Smart meters have never worked and I have been getting estimate bills for nearly two years. Since I have Smart meters, option to submit meter readings online isnt available to me, calling their CS also doesnt help, was advised there is some issue and they cant submit my meter readings. I just had another estimated bill from them, at the same time they also changed my DD from £46 to £96 Engineer who was scheduled to come in to look at the meters never showed up, phone line they have for smart meters never answers calls(not exaggerating on this I think I have totalled over 5h waiting on them to answer, couple times called them myself then one time was transferred there by CS). Not sure if can change energy supplier with broken meters and also planning to move next spring so looks like will need to put up with these halfwits.