I have had a very bad experience being an SSE customer. Unfortunately I have fallen in a small amount of debt with SSE, mainly due to the amount I have to pay every month, it is a ridiculous amount, but also as I am on benefits due to mental health problems. I have tried to submit my meter reading online, but it says the reading is wrong. I had a man knock on my door from SSE to talk about my account. He just asked me to confirm personal details and not actually about my account. He then put a letter through my door saying that SSE were taking me to court. The letter states that if I don't contact within 3 days, they will go to the court, enter my home without my permission, change my locks and come with a dog handler. I phoned SSE straight away. The man I spoke to was very rude, he would not let me speak, or listen. He said my meter readings were wrong, that I'd have to send a photo which includes a date, I said I don't know how to have the date on a photo but he did not listen. I asked to speak to someone else. The next advisor appeared polite, She took my meter readings, but has still asked for a photo as proof. I asked to set up a payment plan. I told her I get paid in 5 days and I will make a payment then. She said that payment would have to be made straight away today, of £154. I got upset and was crying on the phone, very stressed and anxious. I told her all about my mental health issues, she did not care. I said that they are supposed to help customers, that I'm trying to set up a payment plan, and they're making it hard. She said I do have to pay £154 today in order to set up a payment plan. I told her again that I do not have that money right now, but I can pay when I am paid in 5 days. She said again that they will not set up a plan, and that the letter I received about the court still stands until I pay. I suffer with mental health problems, severe depression and severe anxiety. SSE have really increased my stress levels and anxiety. Now I have to try and find £154 today, or worry that everyday for 5 days that they will come to my home. I think SSE should be able to set up a payment plan, I think its very unfair to cause so much stress to customers. Mental health is a horrible condition to live with. You have no control of your thoughts or feelings. I've read things in the past and you read that a person has took their own life due to debts. I always thought that there are always ways to sort these things out, that someone should not have to do that. That there's always help. Buy today, I can see why. The stress and anxiety I am feeling is immense. I won't be doing anything like that, but there are people who sadly do, and I think situations like this could be avoided. I think companies like SSE should be ashamed of causing such stress and anxiety when customers are actually trying to sort things out with them. I haven't ignored any letters or phone calls, as I haven't received any. I am very disappointed that a company so big, is unwilling to help their customers. It's very sad to have customer service advisors who will not help. I did manage to speak with an advisor that seemed to listen and be helpful on the same night. She put my account on hold, and told me that any court action was cancelled. She told me that she would ring me back in the evening of the same day, and she would have an answer of my correct bill and set my plan back up. Sadly, I did not receive this phone call. It was even more disappointing, and more anxiety. The morning after I contacted SSE to try and find out what is happening with my account and bills. The advisor said that my gas bill is £6,886! I told her that the day earlier, I was told my bill was £313.54. The advisor then asked me over and over again about having a smart meter. I told her time after time that I don't want one, and I prefer to pay via direct debit. She did not listen. She then told me to give her 3 days to sort my account and give me a bill. I told her that yesterday then woman was going to sort my bill that same day, but hasn't. She then told me that my gas bill was £220.33, but the day earlier its £313.54. She then said she will set a plan up for me, and set my direct debit up. I told her that she does not even have a bill to set a payment plan up. She then said she has the correct amount. She then said it's a suggested amount, and then asked what I'd like to pay. I said that I want my actual bill amount and to set up a correct amount. She did not listen. She just kept saying 'what do you want to do?' She said someone else will ring me from yesterday, and hung up the phone. SSE are utterly frustrating. I still don't know what is happening with my bill. I now have a gas bill of £6,911.48. I have lived in my home for only 10 months, and I have proof of my meter readings from when I moved in. I have never felt so stressed, and actually scared. I feel like I can't cope. SSE, I really hope that you can see what you're causing. I'm suffering mentally.