SSE used to be a fantastic company then somert went wrong the language barrier on the phones and waiting hours for some one to answer it causes frustration and distress for customers sse owes me a refund and there play thick on the phones I spoke to a man in India he said hello what lovely day it is to day SARCASTIC B@$T@*D you owe me a refund not a lovely day I spoke to a women in China all could hear was dogs barking birds churping and shouting 😡 then some one some where els there couldn't be arsed and said pass you to my colleague where I was on phone over a hour where no body answerd so I ended the call I then tried to contact sse again all could hear was crisp bag ruffling and crunching and bad language barrier again 😕 so I ended call I then tried again spoke to a man he said I not getting a refund because I owe for gas 🤬 I Don't even have gas at my house I said he was oh like we'll we need to investigate it you owe us he said but not sure why well I can I owe you when I am on prepay and my meter faulty I say he couldn't answer and says il pass you to my colleague and there say we owe you 40 pound WTF🤬 how can my refund drop from £541 to £40 😄 we'll the moral of the storey is stay well clear of sse and if your owed a refund kiss it good bye I have changed my supplier since