SSE, STAY AWAY FROM THIS COMPANY AT ALL COST. The complaints department do not even answer any complaints. Every time you phone them you get given a different answer. The advisor today told me that the previous 3 advisor had lied to me and have given false information, he admitted it, but said there was nothing he can do. I have been waiting 4 weeks for a refund, and today I was told that it has not even been processed yet !!!!!! The other 3 advisor previously had told me it had. I cannot even begin to tell you how bad the customer service is. I have spent over 8 hours on the phone with them trying to sort this situation but I have got absolutely nowhere. If you read any reviews about this company you will see how bad they are.