Don't join an incompetent and ignorant supplier Becoming an SSE customer in January I saw this as a good thing. With price hikes I decided to switch, this should be seamless but I have experienced quite the opposite. The gas first, I received a closing balance of £1500 after just two months usage. After lengthy queries it was resolves and SSE admitted their mistake. Now the electric. They have tried to charge me £2000 because they can't enter meter readings correctly. Threats of affecting my credit rating and repeat hastle from texts and email to pay. I have submitted three queries of complaint, none have been responded to. I have called three times, waiting almost an hour each time at cost to me, and the customer service has been disgusting. Promised a call back after call two at 1500 that day, it was not forthcoming. Again after another call I was informed the account would be put on hold and a bill adjust carried out. Two weeks on and still nothing, other than the repeated threats again email and texts. Please don't use this company, if everyone switched to a cheaper and better customer service company then SSE have no business in the UK and therefore they can't continue to provide poor service. The thing is not enough will do the right thing and show these large suppliers that enough is enough. I only wish they would.