Very incompetent company who estimate bills. All they are into is their money. Luckily I'm ditching them when I move Home later this month as they are a terrible provider.
They don't care about customers. They just estimate behind their PCs when the smart meter is supposed to resolve this sort of trouble. It didnt resolve and when I spoke to a manager, he wasn't helpful, he kept me on the phone for an hour with no resolution.
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