Only selected 1 as there isn't a lower option, contacted them on several occasions to change the date of my direct debit because i get paid on a different day every month, and i don't want to miss a payment, to be told i can't amend the date and have to wait till the payment fails. This will cancel the dd their end and i can reset it, when i contact to reset it they say because it cancelled their end it looks as though i have refused to pay and they won't reset it. Because they have refused to reset it multiple times i have now accrued a debt which means i can't pay in full which is the only option they will give me. I have now gone to the ombudsman.