This is one of the worst companies I've had to deal with in terms of customer services. We needed to get the power and heating on as a matter of urgency, and cannot speak to anyone. Expect each call to incur an average of an hour to an hour and a half of waiting, at which point you will either be disconnected without explanation, connected to a service representative who forwards the call to another department or gives you advice that turns out to be incorrect. We just need the power back on, the problem isn't yet resolved and we've an average of 90 minutes per call before being disconnected whilst waiting. Yesterday, we were even forwarded to an answerphone message saying that the department would be closed to calls today. Never use this company.