We moved into our new home in January last year. We chose SSE as our provider. This was the worst mistake we ever made. We agreed a FIXED RATE tariff of £70 monthly. After a whole YEAR, we phoned SSE to inform them we were having new heaters installed. We were informed that our account was still “pending” after a whole year, and it was not set up their end correctly. Despite having a letter and email from SSE confirming “your account is set up and we are now providing your electricity” We spoke to an advisor called ivy, who explained that they had no access to our meter readings or bills. Despite me paying £72 a month every month which shows on my bank statements. She then warned that we may owe money due to using more electricity then they thought? We spoke to a separate advisor yesterday, who assured us we don’t owe any money, and our account was now active. HALF AN HOUR LATER, ivy phones us to inform us the previous advisor had given wrong information, and we may well owe SSE money. We have now been hit with a £1200 bill. 1. Why was our account still pending after a year? 2. Why do we owe money whilst on a fixed rate agreement? 3. Why did somebody not contact us sooner to resolve this issue? After a whole year of unknowingly using “more supply” then we are paying for, SSE have robbed us of the opportunity to change things at home, or search for a new provider. 3 times in one evening, 3 different advisors hung up the phone on us. 2 occasions we were booked in for a specific time for telephone appointments, and they NEVER RANG. Absolute disgrace of a company, and the worst provider we have ever been with. AVOID! Tanisha Hughes/Dean Cartwright