We had smart meters installed in November. The engineer was surprised to hear we wanted an in home display. As he said (at our age) we're 66 felt that was offensive. Neither meter worked properly. I'd had no information. I was told it may take up to a week to complete. 2weeks still nothing. Phoned company. Said they would sort it out. Found out the gas meter isn't even sending them any information. Nothing. Phoned again said they would send an engineer. Nothing. Phoned them numerous times each time another excuse. Now end of January. Still no luck. Fed up their customer service is useless.