Absolutely Shameless and shady business. They use both their estimated reading and my manual open reading on the same day when I moved in to calculate my bill and did NOTHING about it. It appears on my every f$$king bill. When questioned, they act as they don’t understand what’s going on or they send you to the limbo of “waiting for the bill team to sort it out”. But the bill team never sort it out. Been tossed around like a tennis ball to correct a simple bill mistake on their end and it happens all over again and again. I don’t blame the customer service people to be honest because they don’t have the ability/mindset to do everything to help. But there are many Evil, greedy, and unbelievably terrible people work in this company.