Moving into the country after living abroad for 15 years. The process has been like banging your head against a brick wall. No one seems to know anything and everyone seems keen to pass you to the next agent or give you the flick if at all possible. I didn't know it was so that you could make it this hard to take someone's money and stay in business. I'm in my second week of trying and I think I have an account now but the credit process doesn't work and they money has been debited but not credited on my meter. Today (1/2/22 11:08) I have talked again to customer services. They are going to call me back in an hour. Apparently the account needs to be activated. However I have been told that the account needs to be activated three times before. I tried again (1/2/22 13:35) after no callback as promised. The rep says the account is still not activated. Customer rep called 'home moves' department to get the account activated while I was on the line. Apparently the account is now activated. They asked me to test so I put through a transaction online which failed. They then put me through to the account department that deals with account numbers that have been closed, who obvs couldn't help. Of course they also wanted to know my postcode, name inside leg again first. The call at this stage is unintelligible as the phones don't work either. I asked for my call to be escalated.