HORRIBLE EXPERIENCE AND CUSTOMER SERVICE! DO NOT RECOMMEND! Dear SSE, If I could I would give you 0 stars. Since November 2020 I have had problems with them and the client services team appears not to be interested in helping me. Now SSE is migrating accounts to Ovo and none of them have access to my information. It’s unbelievable how messy they are. I signed for a 12 months fixed contract with SSE where I would pay £29 pounds per month based on my location BUT they are charging me over £150 per month and despite of having the smart meter showing the average cost of £25/£30 they are still charging a lot more and are incapable to explain why. I contacted SSE several times and they always say that they are very sorry and they will escalate my case to the dedicated team, who will review and contact me in 2 weeks. After the 2 weeks time I’m the one contacting them because no one ever calls me. This vicious cycle happened so many times. Now, I’m worried that things will get even worse due to the recently announcements in the UK. I’m paying (overpaying) every month and I need someone at SSE or Ovo to help me. I called Ovo on the 4th of February and they told me they are still migrating my account and SSE holds the supply and would be able to answer my questions. Today, 7th of Feb., I contacted SSE again and their answer was “ I am afraid my system shows your accounts has been migrated. You will need to get in touch with Ovo AGAIN” If no one holds the supply / account - who will charge me ? 🤔 I’m tired of it all.