This is the worst company I have ever dealt with in every sense of the word. Do not go near them. Their customer service teams are awful, in all of my experience I have only dealt with 1 pleasant person on the other end. The wait times are ridiculous, you are bounced from department to department without explanation, placed on hold with no explanation, pacified over the phone and told they will fix your problem without anything ever being solved. They are the definition of a big company bullying and flexing over people to make them feel they have no leg to stand on. My flatmate and I have had nothing but issues - changeovers from her name to my name were impossible when she moved out, it took 9 months to close her accounts and she then recieved new final bills (after not living there for almost a year.) When she challenged these with SSE she had debt collection agencies chasing her down. I have had several people I’ve spoken to break data protection laws when discussing her accounts with me, and only after I was referred to a 5th (!!!) department did the woman tell me they had all broken data protection. We were sprung with astronomical final bills for her, and after much fighting and challenging SSE on the fact nothing was explained to us and we didn’t know their procedure did they end the discussion, leaving her gas account in credit. We had a £30 cheque sent to us because they did not notify us of the requirement of a final electric meter reading in time. When they finally closed her accounts months later they accidentally closed my electric account at the same time, so I now seem off the grid, with no one providing my electricity as my account now looked like it was pending opening (after using it for months, providing meter readings and direct debit payments.) I have no phoned them in 5 occasions over 2 months to get me electric account back up and running as I am HUGELY concerned about the repercussions for me as it will look like I have used crazy amounts of electricity when I haven’t been. My gas meter readings have had nothing but issues as we used the SSE app and their photo service where you scan the meter to submit a reading. There is an issue with this service as when I have typed a meter reading manually I was sprung with a £300 bill as it didn’t convert as it usually does in the app. SSE are still refusing responsibility for the issue with their app. They insist the £300 won’t change without new meter readings but it has since gone down twice without my involvement to £95. No one will explain to me what is going on in the background to explain this bill and why it is now changing. I am trapped with SSE even if I wanted to pay the money just to be rid of this horrendous company as they have projected my annual usage to be over 35000 kWh per year for the gas, meaning my quotes from other companies were almost £300 a month for gas and electric in a new build 2 bed flat where my flatmate and I are out most of the day using no utilities. (My parents live in a 5 bed new build working from home all day using utilities and their usage is roughly 20000 kWh just to give you an idea of how wild this estimation was.) Scottish power pointed out to me that my electricity usage was minuscule but the gas looked astronomical and it was not correct. But I would have to pay this with other companies at least until their smart meters evened the bill out. I have only had 1 customer service rep with SSE ever admit to me that my bill is far too high and there is no way I have used this. I have had a gas engineer arrive today to check my meter (after never ever having a maintenance or meter reading visit from SSE previously - see that none of our previous meter readings flagged as incorrect, or too low or by any means something we had to think about) and he informed us the meter is 100% fine so this MUST be an issue with the app. He cannot install the smart meter he was asked to because he doesn’t have authorisation to remove the old one from my electric meter, as I don’t have an active electric account with SSE. DUE TO THEIR ERROR. Avoid at all costs. They are the single worst company I’ve ever experienced and I have been in tears and felt hopeless more times than I can count with them. I will be moving out of this property to avoid having to pay the astronomical bills with another provider and to get away from SSE. I am currently waiting to hear back from Citizen’s Advice regarding next steps and a full understanding of what my rights are in this situation.