5 months to get an answer and my account nearly sorted . £31 offered in compensation as they sent a debt collector out in error when the account was on hold due to meter reading errors . Loss of a customer my end because of this . And they fill and offer of £31 is acceptable , even though it’s taken months to get anywhere near sorted . They may be a big player but this is not how you treat your customers who pay in time month after month
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Alice, Customer Support
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